The Fitzwilliam Hotel is celebrating its 10th birthday this month after opening its doors to the public for the first time in March 2009. Over the past decade the award-winning five-star hotel has become one of the leading fashionable boutique accommodations in worldwide travel and is a renowned name in the tourism industry in Belfast and further afield. Affectionately known as ‘The Fitz’ by locals, it is the epitome of style and excellence.
The Fitzwilliam has worked hard to continuously provide personal experiences for its guests. This dedication to guest service has helped welcome over 60,000 guests each year, including high profile guests such as Rihanna, Katy Perry, and Hillary and President Bill Clinton.
The Fitzwilliam Hotel prides itself on its people and the ability to go above and beyond guest expectations such as a receptionist providing a guest with a choice of three evening gowns after she realised she had forgotten her own. Or when a member of the concierge team drove halfway to Dublin to reunite one of their youngest guests with his favourite teddy bear, much to the relief of Mum and Dad!
Throughout the past 10 years the Fitzwilliam has played a central role within the tourism and hospitality sector in Northern Ireland, bringing growth and development to the sector. To date this includes a £5 million investment and £400,000 investment in one suite alone.
The latest phase of refurbishment saw the addition of a further 16 luxury bedrooms, a stunning new penthouse suite and exceptional meeting rooms.
The Penthouse, on the ninth floor, is a stand-out space, representing the pinnacle of luxury accommodation with panoramic views over the city, a private wrap around roof terrace, baby grand piano and has been completed in time for visitors attending this year’s British Open at Royal Portrush.
The hotel has made its mark in the tourism industry and has celebrated many milestones and successes. In 2016, Tourism Northern Ireland officially recognised its elegant design, effortless comfort and outstanding guest care with a five-star rating.
Then last year the hotel’s exceptional standard of accommodation was then further awarded a five-star rating by the AA, acknowledging its excellence in hospitality.
The à la carte restaurant was also presented with an AA Rosette Award for its quality of food and fresh produce.
Cian Landers, General Manager of the Fitzwilliam Hotel, said: “It has been a phenomenal 10 years for the Fitzwilliam and it has been a privilege to see the hotel go from strength to strength.
“The hotel’s success is a testament to the hard work and dedication of our employees who have helped The Fitzwilliam to become the top hotel choice in Belfast.”
Over the past 10 years, the Fitzwilliam Hotel has regularly invested in improvements to ensure guests continue to enjoy a luxury experience and an exceptional level of service.
The addition of these rooms has created new full-time positions bringing the total employment to 140 and with 146 rooms, there is approximately one person for every room.
Among the Fitzwilliam’s exceptional employees, there is a group that has worked at the hotel since the opening of the doors in 2009 and is extremely proud to celebrate this birthday with the hotel.
Janine Gelston, Director of Sales and Marketing, said: “Having recently joined the team, it is an honour to come on board at such a monumental time in the hotel’s life. The tourism industry in Northern Ireland is booming and the future is looking very exciting!”
To celebrate its 10th birthday, the Fitzwilliam is offering an array of offers including a fabulous overnight stay throughout the month of March, including a full Fitzwilliam breakfast, a signature birthday cocktail and a signature birthday welcome plate from £128 per room; £10 to upgrade to another luxury room; £10 to extend your stay with a late checkout to 1pm; and a £10 Signature Cocktail – the perfect 10.